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Forerester Report


Score across  key vendor categories

  • Client retention
  • Client satisfaction
  • Customer insight
  • Executive vision
  • International account support
  • International footprint
  • Mobile marketing
  • Scalability
  • Security
  • Social Media
  • Strategy and analytics services
  • Strength of management team
  • Technology services
  • Triggered campaign capabilities
  • Vertical markets

According to Forrester Research


CheetahMail’s top ratings

Here are five points that led Forrester Research to award CheetahMail with a perfect five-out-of-five score across numerous key categories:*


“Client references give the vendor’s ease of use a quality score of 5… One reference told us, ‘I can’t identify any areas of improvement.'”

“Services are where this vendor shines. It takes this study’s top slot for services because of its big services teams and high concentration of well-satisfied clients who use them.”

“The vendors’ clients… are the most satisfied clients we spoke with, giving particular kudos to the vendor’s personal touch and client dedication. In both our quantitative and qualitative client reference research, this vendor received top marks for its account management, ease of implementation, and strategic services.”

“In one client’s words, ‘Strategic services are: proactive, practical, and implemented in strong collaboration with us.’”

“…(CheetahMail’s) executive team has been with the vendor for nearly ten years — most of the entire lifetime of the vendor and of the email marketing channel. This instills a consistency of service within the business that is enviable by less-stable email vendors and also contributes to its high customer-satisfaction scores.”

*Source: The Forrester Wave™: Email Marketing Vendors, Q1 2012

Are you ready for top rated service?

Fill out the brief form below to find out how we can help turn your business into a marketing juggernaut. Or, give us a call at 86 21 5170 3501 to find out why 2,000 top global brands have found a home with CheetahMail.

Forrester Research, Inc. January 20, 2012

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