New Zealand
New Zealand New Zealand
Consumers make most of their payments by internet banking
  • 74%
  • 70.5%
  • 54.5%
  • 46.5%
  • 39.6%
  • 40.7%
  • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
  • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
Australia Australia
Consumers are most satisfied with the post-fraud service of banks and insurances companies
  • More than 70% satisfaction rate compared to 59.7% on average
  • Impact: Increased trust in BFSIs
Indonesia Indonesia
Consumers that encountered most fraud incidents in the past 12 months

AP Average

  • 49.8% have experienced fraud at least once compared to 34.7% on average
  • Impact: Overall anti-fraud capabilities need improvement
Singapore Singapore
Consumers have the highest trust towards government
AP Average
  • 75.5% choose government agencies, compared with 51.7% on average
  • Impact: Trust of personal data protection is centered around government agencies
Vietnam Vietnam
Consumers encountered most fraud incidents in retail and telco during the past 12 months
  • 55%
  • 54.5%
  • 32.8%
  • 35.2%
  • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
  • Impact: Overall anti-fraud capabilities need improvement
Thailand Thailand
Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
AP Average
  • 60.5% think it is most important, compared to 47.7% on average
  • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
India India as standalone
Consumers have the largest number of shopping app accounts in the region
  • Average of three accounts per person
  • Impact: Highest exposure to online fraud
Hong Kong
Hong Kong Hong Kong
The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
AP Average
  • Only 9.7% are most satisfied compared to 21.1% on average
  • Impact: effective response towards fraud incidents to be improved
China China
Consumers are the most tolerant toward submitting and sharing of personal data
AP Average
  • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
  • Impact: higher exposure of data privacy and risk of fraud
Japan Japan as standalone
Consumers most cautious on digital accounts and transactions
50.7% Actively maintain digital accounts’ validity
27% AP Average
45.5% Do not do online bank transfers
13.5% AP Average
  • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
  • Impact: Relatively low risk of fraud

Experian partners with Standard Chartered to drive Financial Inclusion with Machine Learning, powering the next generation of Decisioning

Experian partners with Standard Chartered to drive Financial Inclusion with Machine Learning, powering the next generation of Decisioning
  • Leveraging innovation in technology to provide access to credit during uncertain times to populations underserved by formal financial services.
  • This social impact was made possible by the Bank's digital first strategy and Experian’s best-in-class decisioning platform. Experian’s software enables the Bank to analyse a high volume of alternative data and execute machine learning models for better decision-making and risk management.
  • Since the first pilot implementation in India in December 2019, the Bank saw an improvement in approvals by increasing overall acceptance rates using big data and artificial intelligence. This enhanced risk management capabilities to test and learn, helping to expand access to crucial credit and financial services.
  • The Bank and Experian are committed to financial inclusion, with plans for rollouts across 6 more markets across Asia, Africa and the Middle East.


Beijing, 21 October 2020: Experian – a leading global information services company – has announced a partnership with leading international banking group Standard Chartered to drive financial access across key markets in Asia, Africa and the Middle East by leveraging the latest technology innovation in credit decisioning. Without enough credit bureau data for financial institutions to determine their credit worthiness, especially in this time of unprecedented volatility, many underbanked communities are facing difficulties securing access to loans.


The collaboration involves Experian’s leading global decisioning solution, PowerCurve® Strategy Management, integrated with machine learning capabilities that will enable deployment of advanced analytics to help organisations make the most of their data. In support of Standard Chartered’s digital-first transformation strategy, this state-of-the-art machine learning capability provides the Bank with the ability to ingest and analyse a high volume of non-Bank or, with client consent, alternative data, enabling faster, more effective and accurate credit decisioning, resulting in better risk management for the Bank and better outcomes from clients.


Launched in India in December 2019, Standard Chartered registered positive business outcomes such as increased acceptance rates and reduced overall delinquencies. The success in India meant that Standard Chartered is now able to improve risk management for more clients who previously would have been underbanked, empowering them with access to crucial credit and financial services in their time of need.


Beyond benefits to consumers, access to credit is vital for overall economic growth, with consumer spending helping businesses continue to operate during these difficult times.


“Social and economic growth in developing markets, especially in the coming period, will be driven by progress in financial inclusion. Experian strongly believes that a technology, advanced analytics and data-driven approach can address this opportunity and we remain deeply committed to the vision of progressing financial inclusion for the world’s underserved and underbanked population. Our long-standing collaboration with Standard Chartered across our PowerCurve® decisioning suite of solutions, leveraging machine learning and big data to advance to the next generation of credit decisioning, is focused on empowering these underbanked communities to access credit,” said Mohan Jayaraman, Managing Director, Southeast Asia & Regional Innovation, Experian Asia Pacific.


Reaffirming a commitment towards financial inclusion, Experian and Standard Chartered are working on plans to deploy the solution to its retail franchise across Asia, Africa and the Middle East, in addition to India.


“We’re committed to supporting sustainable social and economic development through our business, operations and communities. This partnership helps the Bank manage risk more effectively with a more robust data-driven credit decisioning which in turn enables more clients to gain access to financial services at a time when they need it the most,” said Vishu Ramachandran, Group Head, Retail Banking, Standard Chartered.


“Partnerships are central to our digital banking strategy and how we better serve our clients. Experian was a natural choice as a partner given their strong track record in innovation and in driving financial inclusion,” said Aalishaan Zaidi, Global Head, Client Experience, Channels & Digital Banking, Standard Chartered.


For more information, please visit Experian’s Decisioning & Credit Risk Management solution.




Standard Chartered


We are a leading international banking group, with a presence in 60 of the world’s most dynamic markets, and serving clients in a further 85. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.


Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.


For more stories and expert opinions please visit Insights at Follow Standard Chartered on Twitter, LinkedIn and Facebook.


Read full article


By Experian 10/21/2020

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