New Zealand
New Zealand New Zealand
Consumers make most of their payments by internet banking
  • 74%
  • 70.5%
  • 54.5%
  • 46.5%
  • 39.6%
  • 40.7%
  • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
  • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
Australia Australia
Consumers are most satisfied with the post-fraud service of banks and insurances companies
  • More than 70% satisfaction rate compared to 59.7% on average
  • Impact: Increased trust in BFSIs
Indonesia Indonesia
Consumers that encountered most fraud incidents in the past 12 months

AP Average

  • 49.8% have experienced fraud at least once compared to 34.7% on average
  • Impact: Overall anti-fraud capabilities need improvement
Singapore Singapore
Consumers have the highest trust towards government
AP Average
  • 75.5% choose government agencies, compared with 51.7% on average
  • Impact: Trust of personal data protection is centered around government agencies
Vietnam Vietnam
Consumers encountered most fraud incidents in retail and telco during the past 12 months
  • 55%
  • 54.5%
  • 32.8%
  • 35.2%
  • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
  • Impact: Overall anti-fraud capabilities need improvement
Thailand Thailand
Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
AP Average
  • 60.5% think it is most important, compared to 47.7% on average
  • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
India India as standalone
Consumers have the largest number of shopping app accounts in the region
  • Average of three accounts per person
  • Impact: Highest exposure to online fraud
Hong Kong
Hong Kong Hong Kong
The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
AP Average
  • Only 9.7% are most satisfied compared to 21.1% on average
  • Impact: effective response towards fraud incidents to be improved
China China
Consumers are the most tolerant toward submitting and sharing of personal data
AP Average
  • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
  • Impact: higher exposure of data privacy and risk of fraud
Japan Japan as standalone
Consumers most cautious on digital accounts and transactions
50.7% Actively maintain digital accounts’ validity
27% AP Average
45.5% Do not do online bank transfers
13.5% AP Average
  • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
  • Impact: Relatively low risk of fraud

Case Study: Changing the Game in Equipment Finance and Helping Businesses Get Better Access to Credit

Case Study: Changing the Game in Equipment Finance and Helping Businesses Get Better Access to Credit

At Experian our mission is to help enable our customers to power data-driven opportunities that support innovation and better customer experiences. That’s why we were delighted to partner with our long-standing client, PEAC Finance, in assisting them with their newly launched initiative – ‘Gateway’ app. ‘Gateway’ is an innovative point of sale app for equipment dealers, which utilises Experian’s PowerCurve Originations platform.


About PEAC:


PEAC Finance is a Business to Business (B2B) lender focussed on supporting SME’s, providing leasing solutions across a broad range of asset classes from business equipment to plant and machinery. They offer fast and effective financing solutions to equipment manufacturers, dealers and distributors with transactions varying in size from £1,000 up to £5 million.


‘Gateway’, PEAC’s recently launched Point of Sale app, has been developed by PEAC to provide objective and statistically valid measures, drawing from their in-house scorecard, for fast and consistent decisions on applications relating to hard asset finance.


Uniquely for PEAC’s vendor accounts, their auto-approval process takes both the business credit profile and value of the asset to determine the facility limit. PEAC is able to access and analyse a wide range of elements when making a decision which means vendors can offer highly tailored finance agreements for their customers.


Once a vendor’s assets are uploaded to the app as part of their on-boarding process, this free to use multi-platform device can provide instant credit decisions through to pay-outs – all at the touch of a button!




In today’s competitive environment, customers are used to fast automated decisions in their own personal financial affairs and there’s growing expectation for the vendor world to move in the same direction.


Having worked with Experian for many years, the PowerCurve decisioning platform was a natural fit for PEAC’s ‘Gateway’ app, as it provides for a positive customer journey experience and so they were confident it could manage the level of complexity required to make this work.




‘Gateway’ generates the quote by performing multiple background checks, resulting in an instant credit decision. The app also assesses the unsecured element of the application, for a well-rounded credit decision.


A combination of Experian’s PowerCurve Originations and a Hard Asset scorecard development means that the solution combines multiple data points (including details on the asset being financed) and makes a holistic decision on the applicant in seconds, whilst still making the considered decision they adhere to, as a responsible lender.


It was the speed, data, scorecard expertise and collaboration. Experian are a proactive partner who took the time to understand PEAC’s business and apply an innovative approach to meeting their business challenge.


Working with Experian PEAC knew that the PowerCurve platform along with intelligent scorecards means that a vendor of trailers, for example, can pre-load all their assets into ‘Gateway’ along with a tick list of variables.




Put simply, ‘Gateway’ is all about ease of use for the vendor. Accessing credit for any business can sometimes be a frustrating process. Having a platform that can provide instant credit decisions vs. manually processing each deal is a game changer on many levels.


Most importantly it’s about supporting businesses to get better and quicker access to better credit decisions that are relevant to their circumstances which means they can get on with making their own business a success. But there are many other advantages.


For PEAC’s vendors it’s also a huge differentiator. They can offer credit approval on the spot as opposed to a competitor who could take hours/days and the customer experience is transformed in the process due to its speed and efficiency.


“With speed also comes efficiency – less paperwork for vendors and their customers as well as significant savings for our underwriting team who can focus their time on those extra special cases that need more attention.


We’ve had positive feedback from the vendors who we’ve already on-boarded, all of whom are making tangible savings in resource. Off the back of this success we are about to deploy increased functionality including DocuSign© to let customers securely sign agreements in seconds.”


——Stephen Fenton, Brand Development Director, PEAC

Read full article


By Experian 10/08/2019

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